You're innovative and driven.
We are too.
We've been looking for you!

There is nothing more rewarding than knowing that we are helping keep our communities safe.

Every member of our company is passionate, has great instincts, brings his/her own form of intelligence and good judgment, and runs, runs, runs toward the finish line. We are a group of entrepreneurs and industry experts who are looking for like-minded individuals who roll up their sleeves and solve problems creatively. Every week brings new challenges and it's our job to meet them. Come join us!

Current Openings

Client Success Coordinator (CSC)
Burlington, VT

Mission

We are the nation’s leading social media threat alert service, dedicated to helping our clients keep their promise to maintain a safe community in the age of social media, while also supporting individual and group rights to free expression and association.

We are a startup SaaS company that sells into the K12, Higher Education and Campus Safety environments. We have a great team of people – we aren’t huge, but we are focused and have worked together on previous startups so we are able to move quickly and efficiently. We know the market, we know our prospects, and we know our client base.

Overview

We are looking for a technically savvy and competent CSC to undertake a variety of administrative and support tasks. You will help in planning and organizing client deliverables as well as carry out important operational duties.

To be an excellent CSC and grow with our company, you must be organized, detail-oriented, and comfortable working with diverse teams.

The goal will be to facilitate the effective management of programs according to the organization’s standards.

The CSC will directly support the Client Success Team in achieving monthly and quarterly goals, track metrics, produce client facing materials, and ensure each client has the best experience possible.

The CSC also will be responsible for composing client-facing communications including, but not limited to, newsletters, release notes on new or updated features, tips, and white papers. This individual also will be responsible for working closely with the Tech Team to generate renewal reports.

Duties

  • Coordinate projects as assigned by the Assistant Director of Client Success.
  • Prepare client-facing reports.
  • Gain and maintain an expert level understanding of our product and service. Use this knowledge to recognize and solve potential problems, evaluate effectiveness, and understand client use cases.
  • Work with product and technical staff to enhance the client experience by tracking requests and bugs.
  • Compose client-facing communications such as newsletters for distribution to client base.
  • Other duties as required.

Qualifications

  • Bachelor’s Degree, or 2-5 years demonstrated success in a customer-focused environment.
  • Strong computer skills and technical acumen are a prerequisite. You will need to quickly learn, use and understand our platform and Hubspot (our CRM).
  • Familiarity with social media platforms.
  • Familiarity with Adobe Creative Cloud products.
  • Excellent oral, interpersonal and written communication skills.
  • Must be self-motivated and curious. Must be an agile team player.
  • Demonstrated ability to evaluate complex problems, solve them, and execute the solution.
  • Thrive in a rapidly evolving environment and fast-paced work pace.
  • Share our passion for our mission. Otherwise we are not for you.

Salaray Range: $40-45,000, depending on experience

Full time, at-will position (with 60-day probationary period)

Deadline: March 10, 2017

Submission Materials: Cover Letter, Resume, and List of References (3)

Email Submissions Materials to: jobs@socialsentinel.com

Social Sentinel is an Equal Opportunity Employer.