Client Support

Every Social Sentinel® user has access to our client success team to help manage their service – every step of the way.

Social Sentinel
Bio Lexi

As a Social Sentinel client, you’ll get complete, unlimited support from our Client Success team. Our goal is to empower our clients to use the Social Sentinel service to better protect their communities by incorporating social intelligence.

I’ll assign a dedicated Client Success Manager (CSM) to your organization for the entirety of your relationship with Social Sentinel. By building a strong, personal relationship with you, your Client Success Manager will be able to learn the unique safety and security challenges your community faces and guide you through using our service to meet those challenges. From account set-up to ongoing support and beyond, your Client Success Manager will be a true partner every step of the way.

In addition, our clients can contact our support team for quick questions or technical support, access our service’s Help Center including step-by-step “how to” instructions, and tune into training videos and webinars. We’ll also learn from you, so that we can share best practices among our clients and direct the evolution of our keyword library and features to meet your needs.

I look forward to getting to know you and your community.

–Lexi Riemer
Vice President of Client Success