Client Success

Partners in safety.

Serving as the human connection between you and our solution, Client Success Managers (CSM) diligently support every stage of your Social Sentinel experience. Our Stevie award-winning support makes implementing a new solution a breeze. You’re not just an account number to us. You’re a valued addition to our community of proactive leaders doing what they can to make the world a little bit safer. CSMs are there to help you achieve that goal through partnership and strategy.

How Client Success helps you.

  • Implementation, on-boarding, training of our software and the basics of social media
  • Monthly performance evaluations and insights
  • Ongoing account reviews and research
  • Technical support
  • Account management and optimization assistance
  • 2018 Stevie Award Winner for Customer Service

We proudly serve: